My Privacy Policy

Last updated: 29th October 2025

Abigail Jane Cross (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your personal data when you enquire about, book, or take part in music lessons with us.

1. Who We Are
Abigail Jane Cross provides private and online music tuition.

Contact details:
abigailjanecrossteacher@gmail.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us at the above email address.

2. What Information We Collect

a. Information you provide directly

• Your name and contact details (email, phone number, address)

• Information about your instrument, musical goals, and lesson preferences

• Emergency contact information (for students under 18)

• Payment information (processed securely through a third-party provider, not stored by us)
  
  

b. Information collected automatically

• Limited technical data (such as device type or IP address) when you visit our website, for performance and security purposes.
  
  

c. Lesson-related information

• Lesson notes, recordings (if applicable), progress reports, or correspondence related to your tuition.
  
  

3. How We Use Your Information
We use your personal data to:

• Communicate with you about lessons, bookings, and schedules

• Provide teaching materials and track student progress

• Process payments and manage accounts

• Meet legal or safeguarding obligations

• Improve our teaching services and website

We will only use your data when we have a valid legal basis to do so (e.g. to perform a contract with you, to comply with legal obligations, or with your consent).

4. How We Store Your Data

• Your data is stored securely on password-protected devices and/or secure cloud storage.

• We retain only the information necessary for lesson administration and tax/accounting purposes.

• Lesson-related data (e.g. notes or progress records) may be retained while you are an active student, and for up to two years after your final lesson, unless you request deletion sooner.
  
  

5. Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes.

We may share limited information only with:

• Payment providers (e.g. PayPal, Stripe) to process your transactions

• Legal or safeguarding authorities, if required by law or to protect a child or vulnerable person
  

All third-party processors are required to handle your data in accordance with GDPR standards.

6. Cookies and Website Analytics
If our website uses cookies, these are only used for essential functionality or anonymous traffic analysis (e.g. Google Analytics).
You can adjust your browser settings to refuse or delete cookies at any time.

7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict certain types of processing

• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at abigailjanecrossteacher@gmail.com.

8. Lessons Involving Children
For students under 18, limited personal information may also be collected about parents or guardians (e.g. contact details).
We handle all such data with heightened confidentiality and in line with safeguarding requirements.

9. Data Breaches
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities within 72 hours, in line with legal obligations.

10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will take effect immediately.

11. Contact
If you have any questions, concerns, or requests regarding your personal data, please contact abigailjanecrossteacher@gmail.com